Last updated: 16 April 2026
1. Who We Are
TripsToAlbania ("we", "us", "our") provides travel booking services including organised trips, car rentals, private transfers, and guided tours in Albania. If you have questions about this Policy, contact us at tripstoalbania@gmail.com.
2. Personal Data We Collect
- Identity data — name, surname, date of birth.
- Contact data — email address, phone number.
- Account data — login credentials, language preference.
- Travel & booking data — trip selections, travel dates, pickup/drop-off addresses, route details, number of passengers, vehicle preferences.
- Rental data — vehicle type, rental period, itinerary stops, driver preference (self-drive or with driver).
- Payment data — billing information processed by our payment providers; we do not store card details.
- Usage data — IP address, browser type, device, pages visited, interactions.
- Support data — messages and attachments you send us.
3. How We Use Your Data
- Process trip bookings, car rental reservations, and transfer requests.
- Generate quotations and pricing for rental services.
- Issue tickets, confirmations, and travel documents.
- Manage your account and authenticate access.
- Provide customer support and service communications.
- Improve our platform, services, and user experience.
- Send marketing communications with your consent.
- Prevent fraud and ensure platform security.
- Comply with legal and tax obligations.
4. Legal Bases (EEA/UK)
- Contract — processing bookings, rentals, and providing your account.
- Legitimate interests — platform security, analytics, service improvement.
- Consent — marketing emails, non-essential cookies.
- Legal obligation — tax, accounting, regulatory compliance.
5. Sharing Your Data
- Service providers — hosting, analytics, email delivery, and customer support tools.
- Payment processors — to process payments securely.
- Travel and rental partners — vehicle suppliers, route operators, and carriers to fulfil your booking.
- Authorities — when required by law.
- Business transfers — in the event of a merger or acquisition.
6. International Transfers
When we transfer data outside your jurisdiction, we use appropriate safeguards such as Standard Contractual Clauses (SCCs).
7. Data Retention
- Account data — retained while your account is active.
- Booking and rental data — up to 10 years for legal/tax obligations.
- Support logs — up to 24 months.
- Analytics — up to 12 months, then aggregated.
8. Your Rights
Under applicable law you may request access, rectification, erasure, restriction, or portability of your data. You may withdraw consent at any time. Contact: tripstoalbania@gmail.com.
9. Security
We use encryption in transit (TLS), access controls, and monitoring to protect your data. No system is 100% secure.
10. Cookies
We use essential cookies for site functionality and optional cookies for analytics. You can manage preferences through your browser settings.
11. Children
Our services are not directed to children under the age of digital consent. Contact us if you believe a child has provided personal data.
12. Changes
We may update this Policy and will post the new "Last updated" date at the top.
13. Contact
Email: tripstoalbania@gmail.com
Address: Rr. e Dibres, Ndertesa nr. II, Tirana, 1001, Albania